Privacy Policy

1. Introduction

This Privacy Policy outlines how United Water Restoration Group of Sacramento – Northeast (“UWRG Sacramento NE,” “we,” “us,” or “our”) collects, uses, and protects the personal information of visitors to uwrgsacramentone.com and customers of our restoration services. We are committed to protecting the privacy and security of the information you share with us.

 

2. Information We Collect

We collect personal information such as your name, service address, mailing address, email address, and phone number — primarily through forms on our website, phone calls, and text messages. We may also collect information related to your property damage claim, including insurance carrier and policy details you choose to share with us.

 

3. How We Use Your Information

We use the information we collect to:

• Respond to inquiries and emergency service requests
• Schedule, perform, and follow up on restoration services
• Send appointment confirmations, technician arrival notifications, and service updates
• Process payments and maintain job records
• Communicate with your insurance carrier when you have specifically authorized us to do so as part of your claim
• Improve our website, services, and customer experience
• Comply with legal and regulatory obligations

We do not sell, rent, trade, or share your personal information with third parties or affiliates for their marketing purposes. We disclose personal information only to vendors who process it on our behalf to operate our business (such as scheduling, payment processing, and communication platforms), only for that purpose, and only under agreements requiring them to protect it. We may also disclose information when required by law or to protect our legal rights. 

 

4. SMS/Text Message Communications

How we obtain your consent. You may opt in to receive text messages from United Water Restoration Group of Sacramento – Northeast by submitting a form on uwrgsacramentone.com and checking the box consenting to SMS communications, by providing your phone number and consent verbally to our team, or by texting our business number directly. Providing a phone number is optional, and consent to receive text messages is not a condition of purchasing any goods or services.

What we send. Appointment confirmations, technician arrival notifications, job status updates, and follow-up communications related to your service request.

• Message Frequency: Varies based on your interaction with us.
• Rates: Message and data rates may apply.
• Opt-Out: Reply STOP to any message to opt out at any time. You will receive a confirmation message and no further texts unless you opt back in.
• Help: Reply HELP for assistance, or contact us at (916) 909-7500.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories of data sharing described in this Privacy Policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

5. Cookies and Website Analytics

Our website uses cookies and similar technologies, including Google Analytics and Google Tag Manager, to understand how visitors use our site and to improve performance. These tools may collect information about your visit, such as pages viewed and time on site. You can disable cookies through your browser settings, though some parts of the site may not function properly as a result.

 

6. Data Protection

We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, disclosure, or misuse. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

 

7. Your Rights

You have the right to request access to the personal information we hold about you, request corrections to inaccurate information, request deletion of your information, and opt out of marketing communications. To exercise any of these rights, contact us using the information in Section 9.

California Residents: Under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), California residents may have additional rights, including the right to know what personal information is collected, the right to request deletion, the right to correct inaccurate information, and the right to opt out of the sale or sharing of personal information. We do not sell or share personal information as those terms are defined under the CCPA. You will not be discriminated against for exercising any of these rights. 

 

8. Policy Updates

We may update this Privacy Policy periodically. Any changes will be posted on this page with a revised effective date. Significant changes will be communicated through our website.

9. Contact Information

For questions, concerns, or requests regarding this Privacy Policy or your personal information:

United Water Restoration Group of Sacramento – Northeast

• 2912 Edison Avenue Sacramento, CA 95821
• Email: [email protected]
• Phone: (916) 909-7500